The Frankie Honesty Policy

Please tell us your full hair history — products used, previous colour, any treatments, and anything else relevant to your hair. The more we know, the better we can plan your journey and give you an honest picture of what's achievable.

New clients — please call us to check what to book before your first appointment. Please come to your appointment alone. Unfortunately we don't have any room in our salons for friends, family, children, babies, prams or fur-babies.

Bleach is used to achieve that 'grammable colour we all dream of. Our experienced professionals will guide you on your colour journey and be honest with you about what's achievable with your hair in a safe and professional manner.

We highly recommend Botanical Repair and K18 treatments to protect and restore your hair throughout the colour process. Think of it as insurance for your investment — we'll explain exactly why we recommend it before proceeding.

We recommend using a professional mask at home once a week between appointments. The right at-home care extends the life of your colour, the health of your hair, and the results of every visit.

All colours fade over time — that's the nature of colour, not a failure of the service. We'll recommend an ongoing appointment schedule to keep your colour looking its best, and be honest about how quickly your particular colour will need refreshing.

We recommend returning every 6 weeks for root maintenance, or within your recommended timeframe. Your stylist will advise the ideal schedule for your specific colour and grow-out pattern at the end of every appointment.

We kindly ask for a minimum of 24 hours' notice to cancel or reschedule. A cancellation fee of 50% of the appointment value applies — including illness such as flu or COVID-19. Please arrive 10 minutes early; arriving more than 10 minutes late may result in rescheduling and a 50% late fee.

Sustainable Salons charge a $3 per-client fee, which will be reflected on your invoice. This covers responsible recycling and disposal of chemical waste, foils, and other salon materials. We're proud partners of Sustainable Salons.

A credit card on file or deposit is required to secure your appointment. No-show or late cancellation (outside 24 hours) forfeits the deposit or triggers a 50% charge. This protects our stylists' time and ensures availability for all our clients.

The Frankie Service List is a price guide. Final price may vary depending on additional services or products required for your hair. We will always discuss any variation before proceeding — no surprises, ever. That's the Honesty Policy.